Develop Customer Journey Mapping Templates With Miro’s Community

Customer journey mapping may feel daunting the first time you try it. Starting from a blank board, aligning your teams, gathering momentum: it’s a real challenge.  That’s why we’ve introduced the Miro community forum, a place with over 94,000 members where you can:

• Find ready-made templates from experienced practitioners
• Read practical guidance
• Learn with people solving the same problems as you
• Get access to proven frameworks
• Join step-by-step workshops
• Access community spaces where you can ask questions, exchange ideas and level up together

Find Customer Journey Mapping Templates in the Miroverse

The Miroverse is a living and breathing gallery of templates created by the community. You’ll find thousands of boards from UX leaders, passionate designers, product teams and experienced consultants. Many of these are specifically focused on customer journey mapping. There are over 6,000 templates contributed by 3,000+ creators, spanning categories from strategic planning and agile workflows to UX research and design thinking.

These customer journey map templates reflect real people and real constraints, so you’re not alone in guessing structure or flow. Jump in fast, swap in your own business personas and touchpoints, and start collaborating immediately. By seeing examples of customer journey maps, you’ll learn how experts think and understand the stages, emotions and backstage processes they go through. You won’t be starting from a blank canvas. Explore the templates, then copy one to your own workspace and tailor it with your team. 

Experience Mapping Template

Experience mapping is an advanced map that connects goals, actions, thoughts and emotions to the outcomes your product should drive. Product teams love using this because, rather than relying on internal assumptions, it aligns roadmaps to actual customer needs. This reduces the risk of including features nobody adopts. Miro AI can even cluster customer feedback, summarize sticky note brainstorms, and generate quick insights, speeding up the process of spotting patterns in customer experience.

Service Blueprint Template

This classic service blueprint has layers for customer actions, frontstage interactions, backstage processes, and supporting systems. Why do ops and CX teams rely on it? It makes the invisible visible, so you can streamline processes behind the scenes while improving what customers feel up front.

Customer Touchpoint Map Template

The customer touchpoint map templates offers a focused view of where customers actually meet your brand—on and off your site. This helps you prioritize investments at the moments that most influence satisfaction, conversion, and retention.

Customer Journey Map Template

This flexible A-to-B journey map shows stages, touchpoints, emotions and pain points. You’ll learn why customers choose (or don’t choose) you, where friction lives, and which fixes will move the needle fastest on conversion and improved loyalty.

User Journey Mapping Workshop

This is a 90-minute workshop that helps teams collaborate and create new user journey maps. With timers and voting, the workshops aim to keep everyone interested and engaged for the entire session. You’ll learn plenty, and it will be time well spent. Facilitators can also use breakout frames for small groups, private mode for brainstorming, and attention management tools to keep everyone aligned in real time. Everyone contributes in a meaningful way, and you leave with a shared map that everyone understands. 

Share Customer Journey Maps for Community Feedback

Invite peers to comment, tag colleagues, or use async review. You can even ask the community for fresh eyes. Use the people around you to ensure your CJM is as informative and useful as possible. You can record a Talktrack too — a video walkthrough of your map — so collaborators in other time zones still get full context and can leave feedback asynchronously.

An external perspective highlights blind spots, challenges assumptions and reveals patterns you might have missed internally. It’s incredible what can be missed sometimes, so getting an objective and unemotional viewpoint is always good.

Connect With Experts in the Miro Community Forum

Join an active and engaged community forum of practitioners who build CJMs in Miro everyday. Browse Q&A, compare templates, and see how others structure their customer research, personas, and blueprints. Working together means working better.

You’ll gain fast answers to technical questions, examples from real teams, and a connection to evolving methodologies and industry trends.

Participate in Journey Mapping Workshops and Events

Look out for community-hosted meetups, live workshops and events, and deep-dive sessions. Many include boards you can copy, as well as case studies to learn from and adapt to your own business needs. 

Collaborate and Learn with Miro’s Community

Customer journey mapping doesn’t have to be a solo challenge or a blank-page struggle. With Miro’s community-provided templates, expert-led workshops, and ongoing peer feedback, you can build customer journey maps that truly reflect your customers’ needs. Whether you’re just getting started or refining a mature process, the Miroverse and community forum give you practical frameworks, inspiration, and support every step of the way. Start exploring templates, connect with peers, and bring your customer journeys to life. 

FAQs

Is there a way to get direct advice from Miro experts on a customer journey map?

Yes. Alongside valuable feedback from community members, you can also connect with verified Miro experts. That said, the Miro Community Forum is a great starting point, and you’ll also find workshops and events where experienced consultants share practical advice.

How can you share your own templates with the Miro community?

Users can publish their own templates on the Miroverse to share with others. If you’ve built a customer journey map that works well, we encourage you to share it so others can learn from it and apply it to their own projects.  It’s also a chance to showcase your approach, give back to the community, and grow your profile in the Miro ecosystem. You’ll also gain trust and improve your network.

Are the Miro community templates updated regularly?

Yes, our community templates are always updated. The Miroverse is community-driven, so new CJM templates are added all the time, and existing ones often get refined as creators improve their methods. This means you’ll always have access to fresh ideas, proven frameworks, and valuable resources to keep your projects moving forward.

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Author: Miro Team Last update: October 6, 2025