Empathy Map templates

If you want to understand your audience better and gain a deeper understanding of their perspectives, our empathy map templates are a valuable resource. These templates allow you to visualize the multifaceted needs of your users and create products that deeply resonate with them. Improve your design research by drawing inspiration from various empathy map examples, which can give you a clearer insight into the hearts and minds of your audiences, users, and customers.

Empathy Map Template
Miro
3 likes
519 uses
Attracting new users, compelling them to try your product, and turning them into loyal customers—it all starts with understanding them. An empathy map is a tool that leads to that understanding, by giving you space to articulate everything you know about your customers, including their needs, expectations, and decision-making drivers. That way you’ll be able to challenge your assumptions and identify the gaps in your knowledge. Our template lets you easily create an empathy map divided into four key squares—what your customers Say, Think, Do, and Feel.
Empathy Map for Customer Support
Miro
0 likes
46 uses
Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.
UXD Empathy Map Template
Miro
0 likes
163 uses
Empathy Map Canvas
Jack León
220 likes
3.7K uses
Empathy Map Template
Jeshua MacDonald
119 likes
2.4K uses
Empathy Map Pro
Kusuma Sukma
215 likes
1.8K uses
User Empathy Map
H&R Block
272 likes
1.3K uses
🧠 Empathy Map
Lucie Agolini
176 likes
972 uses
AI-Enhanced Empathy Map
Martin Gleitsmann
42 likes
914 uses
Empathy Monster
Todd Rice
101 likes
645 uses
Empathy Map
Invoke
111 likes
572 uses
Empathy Map Template
Miro
3 likes
519 uses
Attracting new users, compelling them to try your product, and turning them into loyal customers—it all starts with understanding them. An empathy map is a tool that leads to that understanding, by giving you space to articulate everything you know about your customers, including their needs, expectations, and decision-making drivers. That way you’ll be able to challenge your assumptions and identify the gaps in your knowledge. Our template lets you easily create an empathy map divided into four key squares—what your customers Say, Think, Do, and Feel.
Empathy Map
Ishwari Hakari
154 likes
455 uses
Empathy Map
Saegus
68 likes
440 uses
Deep Customer Empathy Method
Shehab Beram
166 likes
317 uses
Empathy Map
Axelle Vanquaillie
40 likes
265 uses
Empathy Map
Pino De Francesco
14 likes
219 uses
Purple Sector Empathy Map
Purple Sector
21 likes
169 uses
UXD Empathy Map Template
Miro
0 likes
163 uses
Active Empathy
Owtcome
55 likes
158 uses
Empathy Map
@medicenjuande
20 likes
107 uses
IASA - Stakeholder Empathy Map
IASA Global
22 likes
97 uses
Detailed Empathy Map With Personas
Rizwan Khawaja
26 likes
92 uses
Understand your audience better with the Empathy Map Personas template. This tool helps you capture insights into your customers' needs, thoughts, feelings, and behaviors. By visualizing these personas, you can tailor your product development, marketing strategies, and customer interactions to better meet their needs and enhance user satisfaction. Ideal for teams focused on customer-centric solutions.
Empathy Map - Beginners
Kavishree Meshram
4 likes
85 uses
Design Thinking: Empathy Map
Voltage Control
21 likes
69 uses
Empathy Map
Cheelo Hamududu
11 likes
52 uses
Empathy Mapping
Hyperact
7 likes
51 uses
Empathy Map for Customer Support
Miro
0 likes
46 uses
Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.
Canoe's Empathy Map
Canoe
24 likes
45 uses
Empathy Map for Product Development
Rizwan Khawaja
10 likes
41 uses
The Empathy Map for Product Development template helps you delve into the minds of your users, understanding their needs and pain points. Use this template to gather insights that inform your product features and design. By empathizing with your users, you can create products that truly resonate with them, leading to better adoption and satisfaction. Perfect for product managers and development teams.
Empathy Map for Target Customers
Antonio Rioseco
6 likes
39 uses
Empathy Map
Lina
4 likes
39 uses
Empathy Map [Research]
Absurd
13 likes
31 uses
Empathy Map for Educational Purposes
Mode team
15 likes
27 uses
Enhance your educational approach with the Empathy Map for Educational Purposes template. This tool helps educators understand students' perspectives, needs, and emotions. Use it to create a more empathetic and effective teaching strategy, ensuring that your educational content resonates with and supports your students. Ideal for teachers and educational planners aiming to improve student engagement and learning outcomes.
Empathy Map
Back of the Napkin Consulting
7 likes
24 uses
Empathy Map for Marketing
Anthony
7 likes
19 uses
The Empathy Map for Marketing template helps teams understand their target audience's needs and emotions. Capture what your audience says, thinks, feels, and does to craft effective, resonant marketing strategies. Perfect for marketers who want to align their messaging with customer insights, improve engagement, and drive better results through empathy-driven decision-making.
Empathy Map
AREMU DOMINION
3 likes
18 uses
Improve your understanding of customer needs with the Empathy Map by Aremu Dominion. This template allows you to capture and analyze your audience's emotions, thoughts, and experiences. Use it to create user-centered products and services that resonate with your customers. Perfect for design thinking workshops, product development, and marketing teams focused on empathy-driven innovation.
Customer Insights Tracker Template
Miro
1 likes
17 uses
Imagine having every piece of customer feedback, research finding, and behavioral insight organized in one visual space where your entire team can spot trends, prioritize pain points, and make confident product decisions. That's exactly what Miro's customer insights tracker template delivers – a structured approach to capturing, organizing, and acting on the voice of your customers.
Empathy Building Retrospective
Nic Pegg
8 likes
15 uses

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About the empathy map templates collection

Miro's empathy map templates collection is a curated set of tools designed to help you and your team dive deep into the user experience. These templates serve as a visual aid to better understand and share insights about your customers' needs, behaviors, and emotions. With a variety of templates to choose from, you can select the one that best fits your project's context or inspires a new perspective on user empathy.

Why you'll love our empathy map examples

Our collection of empathy map examples showcases the versatility and impact of empathy maps across different industries and use cases. These real-world examples provide a glimpse into how other professionals have successfully utilized empathy maps to gain a richer, more nuanced understanding of their users. By exploring these examples, you'll be inspired to apply similar strategies to your own design research, ensuring that the end product is not only functional but also emotionally resonant with your target audience.

How to use the empathy map template in Miro

Choose your template: Start by selecting an Empathy Map Template from Miro's collection that aligns with your project goals.
Define your user: Clearly articulate who your user is. This could be a specific persona or a segment of your customer base.
Gather your data: Collect qualitative data from user interviews, surveys, or any other user research methods you've employed.
Fill in the quadrants: Break down your findings into the four quadrants of the empathy map: 'Think & Feel,' 'Hear,' 'See,' and 'Say & Do.'
Identify pain points and goals: Use sticky notes to add insights about the user's pain points and goals within each quadrant.
Draw conclusions: Analyze the completed map to identify patterns and insights that will inform your design decisions.
Share and collaborate: Invite team members to review and contribute to the empathy map, fostering a shared understanding and collaborative approach.
Act on insights: Use the insights gained from your empathy map to guide the development of your product, ensuring it meets your users' real needs.

By following these steps, you can use Miro's empathy map templates to create a shared understanding of your users and develop products that truly make a difference in their lives.