What is it
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer . We have combined pragmatic real world tips with cutting edge AI to help you create better blueprints.
Includes
- Step-by step-guide
- Drag and drop tools to speed things up
- Real life examples
- Free insider access to the Design Toolkit AI (Beta)
- Links to articles that help you dive deeper
- 100% editable templates
Why use it
Find the stuff ups: Pinpoint where customers are having a rough experience and drill down into what is causing it.
Get more efficient: Spot where you are doing the dumb stuff, or can fine tune a process, system or prop.
Amplify how you improve the service with the Design Toolkit AI which analyses your blueprints and automatically generates HMW statements and matching ideas.
When to Use it
When you are asked:
“What is going on with the service Larry? Fix it!.” Zoom in on root causes.
“Find me savings… yesterday!” - Nail efficiency savings, yet not stuff over the customer experience.
“Show me the future” - Communicate how teams and tech work together to deliver the future service.
Who Should Use it
This is a way to bring together frontline and supporting teams to get in sync faster.
