Service Blueprint With AI
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer.
What is it
Welcome to our Service Blueprints Workshop template which is a step-by-step playbook for improving your service delivery by aligning what your employees and technology do to support the customer . We have combined pragmatic real world tips with cutting edge AI to help you create better blueprints.
Includes
- Step-by step-guide
- Drag and drop tools to speed things up
- Real life examples
- Free insider access to the Design Toolkit AI (Beta)
- Links to articles that help you dive deeper
- 100% editable templates
Why use it
Find the stuff ups: Pinpoint where customers are having a rough experience and drill down into what is causing it.
Get more efficient: Spot where you are doing the dumb stuff, or can fine tune a process, system or prop.
Amplify how you improve the service with the Design Toolkit AI which analyses your blueprints and automatically generates HMW statements and matching ideas.
When to Use it
When you are asked:
“What is going on with the service Larry? Fix it!.” Zoom in on root causes.
“Find me savings… yesterday!” - Nail efficiency savings, yet not stuff over the customer experience.
“Show me the future” - Communicate how teams and tech work together to deliver the future service.
Who Should Use it
This is a way to bring together frontline and supporting teams to get in sync faster.
Get started with this template right now.
Customer Journey Map
Works best for:
Customer Journey Map
Customer journey mapping is a method that visualizes and narrates how users navigate a site or app to achieve their objectives.
Empathy Mapping
Works best for:
Market Research, Research & Design
Atlassian Empathy Mapping is designed to help teams understand user perspectives. By mapping out user experiences, you can identify pain points and opportunities for improvement. This template is ideal for collaborative workshops and user research.
Example Mapping Template
Works best for:
Product Management, Mapping, Diagrams
To update your product in valuable ways—to recognize problem areas, add features, and make needed improvements—you have to walk in your users’ shoes. Example mapping (or user story mapping) can give you that perspective by helping cross-functional teams identify how users behave in different situations. These user stories are ideal for helping organizations form a development plan for Sprint planning or define the minimum amount of features needed to be valuable to customers.
Official Remote 5-day Design Sprint
Works best for:
Design, Desk Research, Sprint Planning
The goal of a Design Sprint is to build and test a prototype in just five days. You'll take a small team, clear the schedule for a week, and rapidly progress from problem to tested solution using a proven step-by-step checklist. Steph Cruchon of Design Sprint created this template for Miro in collaboration with design sprint gurus at Google. This Design Sprint template is designed specifically for remote sprints so you can run productive and efficient sprints with colleagues around the world.
Customer Journey Map
Works best for:
Customer Journey Map
Customer journey mapping is a method that visualizes and narrates how users navigate a site or app to achieve their objectives.