User Flow Example
User flows help you understand what specific actions the user is trying to take to complete a task.
Feel free to use this template for your needs!
User flows help you understand what specific actions the user is trying to take to complete a task.
The activity of mapping a user flow can support Designers in different stages of the Design Process. It is very common to leverage the power of user flows during the Discovery phase in particular. This phase is when it’s the most important to identify gaps and obstacles in the user experience before moving into the design of the UI.
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Customer Touchpoint Map Template
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To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.
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Works best for:
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