Service Blueprint

Slalom Philadelphia

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We created this board to help a client visualize how they service their customers and clients. This board serves as a service journey map and illustrates the necessary people, process and technology needed to support clients through their service journey. The service blueprint also serves as roadmap for our client to understand investment needed to support this journey.

Slalom Philadelphia

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. Here, personal connection meets global scale. We build deep relationships with our clients in over 35 cities across the US and around the world, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement.

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Service Blueprinting Workshop

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The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.