Fly UX Customer Journey Map template

Fly UX Customer Journey Map

I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.

I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.

The design is minimalistic and can be adopted to almost any brand, by changing the colors and the font. As you can see on the board, I added information as Goals, Behaviours, Context, Painpoints and highlighted a few ""statements"" from the users.

I used this map to define the high-level steps of booking a flight ticket until the payment process. The steps corresponds to the high level groupings in the Affinity Diagram I created on a workshop. The information is based on Usability tests, which were done on different Airline websites (AerLingus, Norwegian, Ryanair, Eurowings).

Fly UX Customer Journey Map

Get started with this template right now.

Related Templates
User Experience Map FlyUX template thumb
Preview
User Experience Map FlyUX
Behavior Design Mapping (Journey) template template thumb
Preview
Behavior Design Mapping (Journey)
Niching Down Online Course Persona Empathy Map template thumb
Preview
Niching Down: Online Course Persona Empathy Map
Storyboarding, Journey Mapping, and Alignment template thumb
Preview
Storyboarding, Journey Mapping, and Alignment
User Story Mapping with Walkthrough template thumb
Preview
User Story Mapping with Walkthrough
Story Mapping template thumb
Preview
Story Mapping