Fly UX Customer Journey Map
I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.
I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.
The design is minimalistic and can be adopted to almost any brand, by changing the colors and the font. As you can see on the board, I added information as Goals, Behaviours, Context, Painpoints and highlighted a few ""statements"" from the users.
I used this map to define the high-level steps of booking a flight ticket until the payment process. The steps corresponds to the high level groupings in the Affinity Diagram I created on a workshop. The information is based on Usability tests, which were done on different Airline websites (AerLingus, Norwegian, Ryanair, Eurowings).
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Customer Journey Map
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Customer Journey Map
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Desk Research, Mapping
Plan your product according to your customer’s needs and desires with the Experience Map Template. Bring a customer-centric approach to product development and branding.
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Customer Journey Map
Guidelines for Customer Journey Mapping.
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This template has three activities that are great for workshopping in virtual team environments.
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Customer Journey Map
A template to help you get started with building simple user journey maps.
🚦 The Customer Journey
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Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.