User Experience Map FlyUX
The User Experience Map visually shows what FlyUX users do, think, want and feel while using the app. All based on user research.
The User Experience Map visually shows what FlyUX users do, think, want and feel while using the app. All based on user research.
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Scenario Mapping Template
Works best for:
Desk Research, Mapping, Product Management
Scenario mapping is the process of outlining all the steps a user will take to complete a task. The scenario mapping template helps you create a visual guide to what different personas are doing, thinking, and feeling in different situations. Use scenario mapping to outline an intended or ideal scenario (what should happen) as well as what currently happens. If you’re trying to outline the ideal scenario, user mapping should take place very early on in a project and can help inform user stories and the product backlog. If you’re just trying to get a better sense of what currently happens, you can do user mapping when conducting user interviews or observation.
Two-track Journey Map
Works best for:
Customer Journey Map
This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.
User Journey Map
Works best for:
Customer Journey Map
A template to help you get started with building simple user journey maps.
🚦 The Customer Journey
Works best for:
Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Behavior Design Mapping (Journey)
Works best for:
Customer Journey Map
This map is a behavior micro-journey and should be feeding from a higher level map.
Customer Journey Mapping
Works best for:
Customer Journey Map
Guidelines for Customer Journey Mapping.