Two-track Journey Map
This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.
This two-track approach is powerful, showing how the company really needs to think about how its stages and actions actually correlate with where the customer is in his/her journey.
This template was created by Edmond Gozo.
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User Journey Mapping by Luke Baker
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Customer Journey Map
Your guide into journey maps.
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Customer Journey Map
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Storyboarding, Journey Mapping, and Alignment
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Customer Journey Map
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Journey Map To Plot the Customer Experience
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Customer Journey Map
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Customer Journey Map
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Customer Journey Map
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