User Journey Mapping Template
Each person's life is a unique journey filled with daily decisions and challenges. The User Journey Mapping Template is a useful tool to visually represent these individual experiences. It simplifies understanding and documenting the current state of a situation by breaking down its different parts.
About the User Journey Mapping Template
Journey mapping is a powerful tool that allows us to visually represent individual user experiences in a detailed and comprehensive manner. By breaking down the different parts of the user journey, we can better understand the challenges they face, the decisions they make, and the paths they take.
This process involves identifying the key milestones, events, and turning points that have shaped the journey and the people, places, and experiences that have had the most significant impact when using a product.
Benefits of using the template
Capture the present situation.
Enhance your understanding of others.
Record important moments.
Guide future design efforts.
How to use the template in Miro
Document each step and sub-step. Add extra columns if necessary.
Note the people encountered, whether in person or remotely.
Pinpoint the locations of these interactions.
Capture the digital and physical items they engage with.
Highlight the positive aspects of the interaction.
Identify the negative moments of the interaction.
Review the entire diagram and uncover insights.
Setup
Choose an experience to record.
Select the people or personas to depict.
Build a team of collaborators.
Modify rows to include more observation themes.
Useful tips
Direct your attention to documenting current situations.
Remember to identify the breakpoints.
Analyse behavioral patterns for potential insights.
Get started with this template right now.
Official Remote 5-day Design Sprint
Works best for:
Design, Desk Research, Sprint Planning
The goal of a Design Sprint is to build and test a prototype in just five days. You'll take a small team, clear the schedule for a week, and rapidly progress from problem to tested solution using a proven step-by-step checklist. Steph Cruchon of Design Sprint created this template for Miro in collaboration with design sprint gurus at Google. This Design Sprint template is designed specifically for remote sprints so you can run productive and efficient sprints with colleagues around the world.
Expanded Service Blueprint
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.
Banking Website Wireframe Template
Works best for:
Wireframe, UX, Design
The Banking Website Wireframe template offers all the essential screens your project might require. Whether you're working on your banking site wireframe alone or collaborating with a large team, this template simplifies teamwork. Easily invite colleagues to your project or share a preview link with external stakeholders for quick approvals.
Purple Sector Empathy Map
Works best for:
Market Research, Research & Design
Purple Sector Empathy Map is an innovative tool for exploring user experiences. By visualizing users' thoughts, feelings, and behaviors, you can create more engaging and user-friendly products. Ideal for teams focused on user experience.
User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.
Storyboards
Works best for:
Storyboard, Planning, Design
Simplify your story creation process with Storyboards by maad labs. This template offers a user-friendly interface for mapping out your narrative projects, making it ideal for both beginners and seasoned professionals. It includes sections for scene descriptions, character notes, and dialogue, helping you to organize your ideas and present them clearly. Use this template to enhance your storytelling workflow and bring your creative visions to life with ease