Practical Customer Journey Mapping

Today, customers hold companies to high standards for product quality and user experience.To stay afloat, best-in-class companies optimize customer journeys, not just individual touchpoints or design.This template exists for several reasons:

• It helps you identify the key value metrics for your product

• Map out the critical path to better understand the entire user journey

• View your product through the gamification lenses by breaking it down on different levels

• See a bigger picture and make strategic decisions early on

Learn how to leverage Customer Journey Mapping to create successful products with a sticky user experience to maximize your company’s competitive advantage.