5E Service Blueprint
The 5E's Service Blueprint is a structured framework that maps out the user's experience across five key stages: Entice, Enter, Engage, Exit, and Extend.
Trusted by 65M+ users and leading companies
This framework is designed to capture not only the sequence of interactions between users and service providers but also the thoughts, footprints, and emotional experiences of users at each stage, both positive and negative.
By using this framework, teams can effectively identify areas for improvement and optimization, making it a powerful tool for enhancing the overall user experience.
This template was created by Sneha.
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Empathy Map by Saegus
Use the Empathy Map template to delve into your users' minds. By mapping out their thoughts, feelings, and behaviors, you can develop insights that drive user-centric product development. This template is ideal for UX designers and product teams.
Jobs to be Done template
Works best for:
Ideation, Design Thinking, Brainstorming
It’s all about a job done right — customers “hire” a product or service to do a “job,” and if it's not done right, the customer will find someone to do it better. Built on that simple premise, the Jobs To Be Done (JTBD) framework helps entrepreneurs, start-ups, and business managers define who their customer is and see unmet needs in the market. A standard job story lets you see things from your customers’ perspective by telling their story with a “When I…I Want To…So That I …” story structure.
Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.
Service Definition Canvas
Works best for:
Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.
Root Cause Evaluation Template
When you first encounter a complex situation, it's not common to immediately delve into its underlying causes and effects. Often, we grasp the overall picture but fail to separate the problem from its surrounding circumstances. Root Cause Evaluation provides a method to better understand the interconnected factors that have contributed to the current situation.
Empathy Mapping by ServiceNow
Works best for:
Research & Design, Market Research
The Empathy Mapping template helps teams capture detailed user insights. By understanding user perspectives, you can improve product features and customer satisfaction. This template is perfect for user research and product development.