What is a detailed service blueprint template?
A detailed service blueprint template is a visual representation that shows the entire service delivery processes of a business from start to finish. It shows the different point of interaction between the business employees and its customers.
How to use it
Gather relevant data on your current service processes.
Map out the entire service blueprint on the board.
Analyze customers feelings and point of view.
Analyze the blueprint to identify risks factors and inefficiencies.
Make changes, train employees, identify success metrics and get customers feedback.
Benefits of a detailed service blueprint template
It helps you to understand the views and feelings of your customers so you can know how to serve them better.
It helps you to determine which service processes to adopt, the ones to improve and the ones to stop.
It supports you in employee training to increase efficiency so as to ensure customer satisfaction.
It helps you to assess risks in employees' interaction with customers and to mitigate them.
