stakeholder map

Service Blueprint for Customer Support

The Service Blueprint for Customer Support template visualizes the entire customer support process, from initial contact to issue resolution. Identify bottlenecks, improve response times, and deliver exceptional support experiences. Ideal for support teams and managers aiming to enhance service quality, streamline workflows, and boost customer satisfaction through efficient and empathetic interactions.

Service Blueprint

Enhance your service design with the Service Blueprint Canvas. This template helps you visualize and analyze the entire service process, from front-stage customer interactions to back-stage support activities. Identify pain points, optimize workflows, and improve customer experiences. Ideal for service designers, managers, and teams focused on delivering exceptional service. The blueprint provides a comprehensive view, facilitating better communication and strategic planning.

RAID Log Template

Use the RAID Log template to better understand potential risks, assumptions, issues, and dependencies relating to an upcoming project. With this information, you can make effective contingency plans and prepare your resources accordingly. You’ll know what could go wrong throughout the project and how to fix the problem.

User Flow Example

The User Flow Example template offers a visual representation of a typical user flow within a digital product or service. It provides elements for documenting user interactions, navigation paths, and decision points along the user journey. This template enables UX designers and product teams to understand user behavior, identify pain points, and optimize the user experience. By providing a concrete example of user flow, the User Flow Example template serves as a valuable reference for designing intuitive and engaging digital experiences that meet user needs effectively.

Project Proposal Template

For any type of project, the Project Proposal template can be a crucial step toward clarifying the context, goals, and scope of a project to get stakeholder buy-in. A project proposal outlines what you want to accomplish, your goals, and how you plan to achieve them. Generally, a project proposal gives the reader some context on the project, explains why it is important, and lists the actions that you will take to complete it. Project proposals have myriad uses. Often, businesses use project proposals to get external buy-in from a donor or outside stakeholder. But many companies draw up project proposals for internal buy-in too.

Balanced Scorecard Template

Balanced scorecards are useful tools for understanding business performance at a glance with regard to customers, employees, business processes, and financial progress. Learn more about BSCs and create your own using Miro’s Balanced Scorecard template.