Mind Map

Customer Journey Map Template

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Value Network Mapping (1.0)

The Value Network Mapping (1.0) template is a visual tool for analyzing and optimizing the relationships and interactions between stakeholders within a network. It provides a structured framework for mapping out value exchanges, dependencies, and opportunities for collaboration. This template enables teams to gain insights into the dynamics of their ecosystem, identify key actors, and align strategies for mutual benefit. By promoting transparency and collaboration, Value Network Mapping empowers organizations to enhance value creation and foster strategic partnerships.

Empathy Mapping

The Empathy Mapping template helps teams capture detailed user insights. By understanding user perspectives, you can improve product features and customer satisfaction. This template is perfect for user research and product development.

Customer Journey Mapping

Guidelines for Customer Journey Mapping.

AI-Enhanced Empathy Map

AI Enhanced Empathy Map combines traditional empathy mapping with AI insights. This innovative template helps you gather and analyze user data, leading to more accurate and personalized user experiences. Ideal for product development teams using AI.

Behavior Design Mapping (Journey)

This map is a behavior micro-journey and should be feeding from a higher level map.

[Triple Diamond] Project Map

The [Triple Diamond] Project Map template provides a comprehensive framework for managing project initiatives from inception to delivery. By guiding teams through the stages of discovery, definition, and delivery, this template ensures alignment with stakeholder expectations and project objectives. With a focus on user-centric design and iterative development, teams can deliver high-quality solutions that meet user needs and drive business value.

Empathy Map for Educational Purposes

Enhance your educational approach with the Empathy Map for Educational Purposes template. This tool helps educators understand students' perspectives, needs, and emotions. Use it to create a more empathetic and effective teaching strategy, ensuring that your educational content resonates with and supports your students. Ideal for teachers and educational planners aiming to improve student engagement and learning outcomes.

SIPOC Process Map

The SIPOC Process Map is a visual tool for documenting the high-level process flow of a system or project. It helps teams identify Suppliers, Inputs, Processes, Outputs, and Customers, facilitating a holistic understanding of the value stream. This template enables teams to visualize key process elements and interdependencies, empowering them to identify areas for improvement and optimize workflow efficiency. By promoting transparency and collaboration, the SIPOC Process Map empowers organizations to deliver value more effectively and satisfy customer needs.