Process Map

Customer Journey Mapping Template Pack

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Strategic Group Mapping Template

The Strategic Group Mapping Template is a cutting-edge visual tool designed to translate the competitive landscape of their industry. By allowing users to plot entities based on distinct criteria, this template provides an at-a-glance view of market dynamics. One standout benefit of using this tool is its ability to identify clusters of competitors and market gaps, paving the way for businesses to strategically position themselves for optimal success.

Empathy Map for Customer Support

Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.

Empathy Map

Improve your understanding of customer needs with the Empathy Map by Aremu Dominion. This template allows you to capture and analyze your audience's emotions, thoughts, and experiences. Use it to create user-centered products and services that resonate with your customers. Perfect for design thinking workshops, product development, and marketing teams focused on empathy-driven innovation.

Project Planning Mind Map

The Project Planning Mind Map Template offers clarity and strategic insight for efficient project management. Its intuitive color-coding functionality makes it easy for your team to navigate complex details easily. You can assign distinct colors to different project elements, promoting efficient decision-making and collaboration. With our mind map template, project planning becomes a seamlessly visual and insightful experience.