Customer Journey Mapping Template Pack
Use this template to easily create customer journey maps for projects of all kinds.
About the Customer Journey Mapping Template Pack
Creating an effective customer journey map can be a daunting task, especially if you're starting from scratch. To streamline this process and ensure that you're covering all essential aspects of the customer journey, using a customer journey map template pack can be incredibly beneficial. This template pack is designed to help businesses of all sizes build more detailed and impactful customer experiences efficiently.
Key features of the customer journey map template pack
Pre-designed frameworks: Each template in the pack has a pre-designed framework outlining typical customer journey stages. These frameworks save time and ensure no critical touchpoints or stages are overlooked.
Customizable elements: The templates are fully customizable, allowing you to tailor each aspect of the journey to fit your customer personas' unique needs and behaviors. Whether you need to add extra steps, adjust the path based on customer feedback, or highlight specific areas for improvement, these templates adapt to your requirements.
Built-in guidance: Often, the template pack includes helpful tips and best practices for each stage of the journey. This guidance can be invaluable for teams new to customer journey mapping or looking to refine their existing strategies.
Visual consistency: With professionally designed templates, you maintain visual consistency across all your journey maps. This not only makes your maps easier to understand and present but also enhances team and stakeholder communication.
Scalability: As your business grows and evolves, your customer journey maps should evolve too. The template pack is scalable, making it easy to update your maps or create new ones as you expand your market, introduce new products, or enter new customer segments.
How to use the customer journey mapping template pack
This template breaks down the work you will need to do to create an effective CJM. Each week there are three main tasks and a supporting meeting. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area with blank versions to work in.
Here’s what you will find in the template pack:
Week 1:
Align the scope of a project plan where you can lay out the full project overview
Understand the stakeholders with the stakeholder map template to work on RACI models
Set workflows with the project timeline to manage and track deliverables
Week 2:
Schedule interviews and begin conducting user research
Compile and review data, making notes and assessing feedback
Begin building personas together with your team
Week 3:
Review insights and build on your user personas
Use the data and insights uncovered to create a complete customer journey map
How the customer journey map template pack helps you build better experiences
By leveraging the customer journey map template pack, you can build better customer experiences with confidence. Here’s how:
Efficiency: Jumpstart your mapping process with templates that are ready to go. Spend less time on setup and more time on analysis and refinement.
Accuracy: Ensure that every customer touchpoint is considered and mapped accurately, reducing the risk of missing critical interactions that could affect customer satisfaction.
Collaboration: Templates designed for teamwork encourage collaboration. Teams can work together seamlessly, from marketing to customer service, ensuring that all perspectives are considered and the customer experience is cohesive.
Strategic insight: With a comprehensive view provided by a well-constructed template, you can more easily identify pain points and opportunities for enhancement. Strategic insights gained from detailed analysis can lead to impactful changes that significantly improve the customer journey.
Customer-centric focus: The template pack keeps you focused on the customer’s needs and expectations, helping you design experiences that truly resonate. This customer-centric approach is key to increasing satisfaction, loyalty, and advocacy.
Using a Customer Journey Map Template Pack simplifies the mapping process and enhances the quality of your customer insights. This strategic tool supports your efforts to deliver exceptional customer experiences that are both memorable and rewarding. Whether you're refining an existing journey or starting a new mapping project, the template pack is an invaluable resource for achieving deeper customer engagement and sustained business growth.
Miro's customer journey mapping template pack free?
Yes, the CJM template pack is 100% free. Once you sign up for Miro, you can access the template and all collaborative features.
How do I create a customer journey map in Miro?
You can either create a customer journey map from scratch or use one of our ready-made templates to guide you. We know you and your team have unique needs, and that’s why Miro has an extensive set of tools where you can draw and build a CJM intuitively and with no prior design experience.
Get started with this template right now.
Azure Architecture Diagram Template
Works best for:
Software Development, Diagrams
The Azure Architecture Diagram Template is a diagram that will help you visualize the combination of any data and build and deploy custom machine learning models at scale. Azure is Microsoft’s cloud computing platform, designed to provide cloud-based services such as remote storage, database hosting, and centralized account management. Use Azure Architecture Diagram template to build sophisticated, transformational apps.
Design Sprint Kit Template
Works best for:
Agile Methodology, UX Design, Sprint Planning
With the right focused and strategic approach, five days is all it takes to address your biggest product challenges. That’s the thinking behind Design Sprint methodology. Created by Tanya Junell of Blue Label Labs, this Design Sprint Kit provides a set of lightweight templates that support the Design Sprint’s collaborative activities and voting—and maintains the energy, team spirit, and momentum that was sparked in the session. Virtual sprint supplies and prepared whiteboards make this kit especially useful for remote Design Sprint Facilitators.
BCG Matrix Template
Works best for:
Strategic Planning
Use the BCG matrix template to make informed and strategic decisions about growth opportunities for your business. Assign your portfolio of products to different areas within the matrix (cash cows, dogs, question marks, stars) to prioritize where you should invest your time and money to see the best results.
Project Charter Template
Works best for:
Project Management, Documentation, Strategic Planning
Project managers rely on project charters as a source of truth for the details of a project. Project charters explain the core objectives, scope, team members and more involved in a project. For an organized project management, charters can be useful to align everyone around a shared understanding of the objectives, strategies and deliverables for a project of any scope. This template ensures that you document all aspects of a project so all stakeholders are informed and on the same page. Always know where your project is going, its purpose, and its scope.
AWS Architecture Diagram Template
Works best for:
Software Development, Diagrams
The AWS Architecture Diagram is a visual representation of the AWS framework, and it also translates the best practices when using Amazon Web Services architecture. You can now have an overview of your AWS architecture with Miro’s AWS Architecture Diagram Template, track your cloud solutions easily, and optimize processes like never before.
Look Mock Analyze Template
Works best for:
Design, Desk Research, Product Management
Doing your homework (aka, the research) is a key step in your design process, and the Look, Mock, Analyze approach helps you examine, structure, and streamline that step. With this powerful tool you’ll be able to identify your strengths and weaknesses, what you did right or wrong, and whether you spent time efficiently. Our Look, Mock, Analyze template makes it so easy for you to discover inspiration, mock up designs, and get feedback — you can start by setting up your board in less than a minute.