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Customer Journey Mapping Template Pack

Miro

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How to use the customer journey mapping template pack

This template breaks down the work you will need to do to create an effective CJM. Each week there are three main tasks and a supporting meeting. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area with blank versions to work in.

Here’s what you will find in the template pack:

Week 1: 

  • Align the scope of a project plan where you can lay out the full project overview

  • Understand the stakeholders with the stakeholder map template to work on RACI models 

  • Set workflows with the project timeline to manage and track deliverables

Week 2: 

  • Schedule interviews and begin conducting user research

  • Compile and review data, making notes and assessing feedback   

  • Begin building personas together with your team

Week 3: 

  • Review insights and build on your user personas

  • Use the data and insights uncovered to create a complete customer journey map

Customer Journey Map Templates

Miro

The AI Innovation Workspace

Miro brings teams and AI together to plan, co-create, and build the next big thing, faster. Miro empowers 100M+ users to flow from early discovery through final delivery on a shared, AI-first canvas. By embedding AI where teamwork happens, Miro breaks down silos, improves alignment, and accelerates innovation. With the canvas as the prompt, Miro’s AI capabilities keep teams in the flow of work, scale shifts in ways of working, and, ultimately, drive organization-wide transformation

Categories

Diagramming & mappingDiagramming & mappingUXProcess & WorkflowProject ManagementCustomer Journey Map