Customer Journey Mapping Template Pack

How to use the customer journey mapping template pack

This template breaks down the work you will need to do to create an effective CJM. Each week there are three main tasks and a supporting meeting. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area with blank versions to work in.

Here’s what you will find in the template pack:

Week 1: 

• Align the scope of a project plan where you can lay out the full project overview

• Understand the stakeholders with the stakeholder map template to work on RACI models 

• Set workflows with the project timeline to manage and track deliverables

Week 2: 

• Schedule interviews and begin conducting user research

• Compile and review data, making notes and assessing feedback   

• Begin building personas together with your team

Week 3: 

• Review insights and build on your user personas

• Use the data and insights uncovered to create a complete customer journey map

Customer Journey Map Templates