Service Blueprint
Document your process and plan ahead!
What the template is about
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
They can be applied to two use cases:
Documenting how something works today,
Defining how you want something to work in the future
They are equally useful to documenting services as they are to products and platforms, so don’t be fooled by the name.
The following template is a simple, opinionated variation of a traditional service blueprint template.
For more information about service blueprints, their value, and how to use them, read the full article at: https://hyperact.co.uk/blog/service-blueprints-the-pms-secret-weapon
What it helps you achieve
Service blueprints, and the process of creating them, are great for:
👀 Visualising how existing products, services, platforms, and process work
🤝 Strengthening relationships and creating a shared understanding between stakeholders
💊 Identifying improvements
🌄 Describing a vision for a future version of a product or service
🧀 Identifying steps that will move you towards your vision
👍 Getting stakeholder buy-in
Who would benefit from it most
Service blueprints are most useful to UX/UI designers, service designers, and product managers. But really, it’s a simple enough technique, and anyone who wants to drive improvements to their services, products, and platforms can use it.
How to use it
Arrange a workshop with key stakeholders of the product, service, platform, or process you’re either looking to document or define.
Begin by horizontally plotting out everyone’s understanding of the user’s or customer’s journey, end-to-end, as a set of sequential steps.
Move down to the employee actions, followed by the back-stage actions, and finally, the system or third-party actions.
Identify which parts need more research and understanding, and conduct research and analysis to help you refine the service blueprint.
Once you’re confident in your service blueprint, you can then start analyzing it, layering on additional data and insights, sharing it, and using it as the foundation on which to create a to-be version and, ultimately, create new value for your users.
Get started with this template right now.
Event Brief Template
Works best for:
Meetings, Workshops, Project Planning
For most any organization, throwing a big deal event is…a big deal. An event can bring in publicity, new clients, and revenue. And planning it can require a substantial chunk of your overall resources. That’s why you’ll want to approach it like a high-stakes project, with clearly outlined goals, stakeholders, timelines, and budget. An event brief combines all of that information in a single source of truth that guides the events team, coordinator, or agency—and ensures the event is well-planned and well-executed.
Fishbone Diagram for Manufacturing
Works best for:
Fishbone diagram
In manufacturing, pinpointing the root causes of defects and inefficiencies is crucial. The Fishbone Diagram for Manufacturing template helps you systematically investigate issues related to production. Categorize potential causes into areas such as machinery, methods, materials, and manpower. This structured approach enables your team to collaboratively identify and address underlying problems, improving processes and enhancing manufacturing quality.
Requirements Gathering Template
Works best for:
Product , Strategy and Planning
The Requirements Gathering Template is an indispensable tool for project teams. It is the perfect solution for those who want to ensure their objectives are crystal clear and prioritize them efficiently. The three-category hierarchy created by this template - must-haves, should-haves, and good-to-haves - is an excellent way to streamline project requirements and allocate resources effectively. Any project team looking to optimize their workflow should consider this tool a must-have. It is a shining example of organized foresight, which is critical in today's world, where clarity is crucial.
4P Marketing Mix Template
Works best for:
Marketing, Brainstorming, Workshops
Product, Place, Promotions, and Price. Starting with this template (and those 4Ps) you can choose the best way to take your product or service to market. The secret is to create just the right mix—deciding how much each P needs in terms of investment, attention, and resources. That will help you build your strengths, adapt to the market, and collaborate with partners. And our tool is the perfect canvas to create your marketing mix and share with teams and across your organization.
Mood Board Template
Works best for:
Design, Brainstorming, Ideation
When you’re kicking off a creative project, it’s sometimes important to communicate the mood you’re trying to evoke — but it’s so hard to do it with words. So create a mood board and use images, color palettes, textures, and typography. Mood boards are also perfect for gathering inspiration and sketching out and pitching ideas, and they’re not just for designers — your content writers, sales teams, and product teams can use them too, and this template makes it easy for all of you to get started.
Customer Journey Map
Works best for:
Customer Journey Map
Customer journey mapping is a method that visualizes and narrates how users navigate a site or app to achieve their objectives.