Empathy Map by Pino de Francesco
An empathy map is a tool used in design thinking and user-centered design to help designers, product managers, and other stakeholders understand and empathize with the perspective of end users.
The empathy map is a visual representation of the user's thoughts, feelings, behaviors, and pain points in relation to a particular problem or challenge.
The empathy map is divided into four quadrants:
Thoughts: What is the user thinking and saying to themselves?
Feelings: What emotions is the user experiencing?
Actions: What is the user doing?
Pain Points: What are the user's pain points and challenges?
The empathy map is usually created through a combination of user research, such as interviews and surveys, and observation of users in their natural environment. The empathy map helps to provide a more complete picture of the user's experience and can be used to identify areas for improvement or to validate assumptions about the user's needs and motivations.
This template was created by Pino de Francesco.
Get started with this template right now.
Service Blueprint by Sahar Naderi
Works best for:
Research & Design
Designed with usability in mind, this template features an intuitive layout that makes it easy to map out your service process from start to finish.
Service Blueprinting Workshop
Works best for:
Agile
The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.
User Empathy Map
Works best for:
Market Research, Research & Design
User Empathy Map template helps you visualize user experiences and needs. It’s an essential tool for teams looking to design products that resonate with their users. Use this template to build empathy and improve user satisfaction.
Service Experience Observation Sheet
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.
Storyboard for Product Development Template
Works best for:
Storyboard
Plan your product’s journey from concept to market with the Storyboard for Product Development template. It outlines every stage of development, including ideation, research, design, testing, and launch. This template promotes clarity, resource planning, and effective communication across teams, making it perfect for product managers and developers who need a comprehensive roadmap to bring innovative ideas to life.
Basic Storyboard Template
Works best for:
Storyboard
The Basic Storyboard template helps visualize and plan creative projects by breaking down scenes into manageable parts. With spaces for visuals, dialogue, audio, and notes, it ensures clarity and organization. Perfect for teams in film, animation, or presentations, this template enhances communication and saves time by providing a structured format to plan, review, and refine your project’s narrative and flow.