Mind Map

Two-track Journey Map

This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.

Empathy Map

Empathy Map template provides a clear way to visualize user insights. By understanding what users think, feel, and experience, you can design products that truly resonate. This template is perfect for UX teams focused on user-centered design.

Product Management Onboarding Map

Product Management Onboarding Map template facilitates the onboarding of new product management team members. By outlining key responsibilities, processes, and stakeholder interactions, this template helps new hires quickly acclimate to their roles. With sections for setting learning objectives and resources, it supports structured onboarding experiences, ensuring that new team members are equipped with the knowledge and tools needed to contribute effectively to product initiatives.

Fly UX Customer Journey Map

I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.

Empathy Map for Customer Support

Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.

Stakeholder Mapping Template

A stakeholder map is a type of analysis that allows you to group people by their power and interest. Use this template to organize all of the people who have an interest in your product, project, or idea in a single visual space. This allows you to easily see who can influence your project, and how each person is related to the other. Widely used in project management, stakeholder mapping is typically performed at the beginning of a project. Doing stakeholder mapping early on will help prevent miscommunication, ensure all groups are aligned on the objectives and set expectations about outcomes and results.

Empathy Map for Stakeholders

The Empathy Map for Stakeholders template helps you understand the perspectives and expectations of your project stakeholders. Use this tool to map out their needs, concerns, and motivations. By gaining these insights, you can align your project goals with stakeholder expectations, improve communication, and foster stronger relationships. Ideal for project managers and teams aiming to engage stakeholders effectively.