The application of a structured, methodical approach to solving a complex problem. Drawing on scientific thinking, this process leads to reaching the root cause and applying countermeasures to ensure the problem does not occur again.
Once a large problem is identified and the target outcome is set, it is broken down to a clearly defined and manageable piece. This is the prioritized problem at the point of occurrence. A root cause analysis is applied, countermeasures identified and implemented to effectively solve that part of the problem. Standard work is then put in place to help sustain the improvement.