Chris Sparshott is a freelance Customer Success Manager, strategist, mentor, and coach. He lives in Tamaki Makaurau, Auckland in Aotearoa New Zealand. He has extensive career experience in Sales Engineering, Software retention, and Customer Success, He spends most of his time helping clients to see the strategic potential balanced with what can be achieved today. As a certified coach, he provides coaching & mentoring to individual customer success managers and teams.
His templates have been created from the forge of failure. These templates are designed to help you bypass common missteps and to fast-track you and your customer success program to achieve greater customer engagement, upsell, renewal, and advocacy.
Customer Success is his interest and passion.