Five Questions to Measure Success
These 5 questions will help focus on outcomes over outputs, align your team on success, and identify ways to measure it. We first asked these questions in 2018 and have made them into a workshop, so you can ask them too.
When should you use them?
You should use them when setting direction for a new piece of work, changing direction or recalibrating. You can also revisit it when you are planning a new feature.
Who should be involved?
Include as many people who will be directly involved with the work as possible to align everyone around the outcomes. That is the delivery team, people they will be closely working or collaborating with, and sponsors for the work.
The Workshop Agenda
Restate your vision
Describe the change you desire: Ask the 5 success questions
Theme your responses
Simplify your outcomes
Identify leading and lagging indicators
Create your actions and next steps
What happens next
Use these outcomes to inform your planning.
Socialize your outcomes and how you'll measure them.
State these outcomes in your decks and at your Showcase.
Review and iterate when you need to.
Usage of this board
You can edit and use this board according to the license, but always credit it to Jamie Arnold and Emily Webber.