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Continuous User Interview

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Continuous User Interview is a visualized process to identify your research questions, translate to interview questions and summarize the interview insights.

There are two templates inside this Miro board to help you along the process:

  1. User Interview Plan

  2. User Interview Snapshot

People: 2 +

Length:

  • 30 - 60 minutes in thinking

  • 10 - 20 minutes in taking snapshots

Steps:

Ahead of your interviews, list all the questions you have.

  1. Start from the question

  2. Map the questions to user journey steps

  3. Choose 1 question to dig into

  4. Define the interview goal

  5. Filter users who are suitable for interviews

  6. Prepare research questions

  7. Translate to interview questions - Ask facts

  8. Send out invitations - Automated

  9. Interviews - take snapshots

  10. Analyze

Tips:

  • Check the example. And then use the "work here" empty template.

  • You can check this article for more details.

Categories

Karen Hsieh image
Karen Hsieh
Director of Product & Data@ALPHA Camp
A product manager builds company-wide data literacy and empowers the product team to create values for people and grow the company to profit.

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