Shared Problem Understanding Template

—

This tool is still being tested. If you have any feedback or questions about the tool, feel free to send an email to: birgit.mager[at]th-koeln.de

You are also welcome to join our LinkedIn group if you are interested in professional exchange about collaboration between higher education and the public sector.

_________________________________

WHAT?

This tool provides a framework for a short workshop that helps to create a shared understanding of the problem that will be the starting point for the joint project. The three alternatives (A, B, or C) depend on the amount of time the public sector can invest.

WHO?

This tool aims at service design educators, students and the public sector.

WHEN?

The tool is particularly useful at the start of a collaborative project between your service design university and a public sector partner.

WHY?

The purpose of this tool is to help create a shared understanding of the problem and the relevant stakeholders to be addressed in the collaborative project.

OUTCOME

The aim of the workshop is for everyone to have a common understanding of what the problem is, what the purpose and values of the project are, who the stakeholders and target groups are.

How to Public Sector

Service Design Research Project@Köln International School of Design, TH Köln

The publication "How to Public Sector? (2024, TH Köln, Birgit Mager) analyzes and evaluates collaborations between service design universities and the public sector. It provides an overview of different types of collaboration, identifies success factors that are crucial for effective collaboration, and offers recommendations and tools to support partners throughout the collaboration process.