Service Blueprint for Government Services
What is a service blueprint template for government services?
A service blueprint template for government services is a visual representation that shows the service delivery processes of the government sector from start to finish. It shows how the employees of an sector interact with its customers and the steps they take to satisfy the customers want.
How to use it
1. Gather relevant data on your current service processes.
2. Map out the service blueprint on the board.
3. Determine customers view of your services.
4. Analyze the blueprint to identify risks factors and inefficiencies.
5. Make adjustments where needed, train employees, identify success metrics and get customers feedback.
Benefits
It helps you to understand the views and feelings of your customers so you can know how to serve them better, determine which service processes to adopt, the ones to improve and the ones to stop. It also supports you in employee training to increase efficiency, assess risks and take action to work against them so as to ensure customer satisfaction.
