Interaction Table

Aim

The objective of the Interaction Table is to design (co-design) and visualize the functioning of the system as a set of narratives over time (one story for each stakeholder) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders).

What it consists of

The tool consists of a graphical representation containing each actor per row:

• The sequence of images with short text representing (in time) the various actions of each stakeholder

• A short text describing the specific role played by each stakeholder in each single action + a narrative of the scenario

• The product and services delivered in each action(highlighting ownership, LC responsibilities and provider)

www.lenslab.polimi.it

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