Inclusive Customer Experiences
This tool utilises Rainmaking, Experience Design and Storytelling techniques to prototype your customer’s experience with you, your team, or your company.
This might help to identify and design the key moments your customers are experiencing along their journey and collaboration with you. It’s a working tool which should be revisited multiple times in a project.
When to use this tool?
Initial talks with Account Executives/Project Managers
Beginning of the project
Throughout a project to loop in more stakeholders or extended team members
Shaping a Pitch or Deliverable
With whom to use it?
Internal, everyone who gets involved with the project, either to work on it or remind of it
External, with our partners on customer side to create the right experiences for their stakeholders
This is a work-in-progress tool, if you have any feedback or insights from trying it, please feel free to reach out!