Problem Prioritization

This template enables teams to rapidly prioritize their most important business challenges.

You can start by watching this short video which introduces you to Problem Prioritization and the activities within this template.

What are the three key steps?

Step 1: Problem Discovery

In this step, you'll bring forward all of the potential challenges (anchors & icebergs) the group is interested in working on. Watch this video to learn how to run this step.

Step 2: Problem Sensing

In this step, you'll plot all of your challenges on the Cynefin framework to gauge their relative complexity. This helps the group decide if they're interested in working on simple, complicated, complex, or chaotic challenges.

Use the visual below the framework for additional context about each section.

Step 3: Problem Categorization

After a short break, you'll plot only the challenges from the appropriate sector (simple, complicated, etc) of the Cynefin based on their relative impact (to the company and market) and difficulty (effort to solve).

Afterward, you'll vote on the top problem the group wants to work on. You can drag the overlay from below to help guide the decision making process.

Vote by using the yellow circle post-its, or Miro's voting plug-in.

What next?

Your top prioritized problem is now ready to be humanized and reframed within a Problem Framing workshop.

Problem Framing Toolkit

To lead your own Problem Framing workshops, use the templates, decks, guides, and coaching included in the Problem Framing Toolkit.

If you have any additional questions or ideas please contact us at

Watch a video
Principal Facilitator@New Haircut
Jay Melone is the Founder and Principal Facilitator of New Haircut, an innovation strategy firm and global leader in problem framing and design sprints.
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