I&CI Toolkit - Understand Problems & Stakeholders
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This template contains tools that are part of our Innovation & Continual Improvement (I&CI) toolkit. Phase 1 of our I&CI Methodology is Understand. The tools in this phase will allow you to better understand problems and stakeholders.
Included tools:
Scoping session instructions
Scoping session agenda
In scope/out of scope
Empathy interview instructions
Interview guide - example
Interview insights
Jurisdictional research instructions
Jurisdictional research
Demographics
Process map
Pig model
Stakeholder persona canvas
Current state - SIPOC
Root causes
Categories
Innovation & Continual Improvement
Project Management
Our goal is to support others to solve problems and improve their work by applying a human-centred approach. We aim to boost project management knowledge and skills through capability uplift and collaboration.
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