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I&CI Toolkit - Understand Problems & Stakeholders

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Report

This template contains tools that are part of our Innovation & Continual Improvement (I&CI) toolkit. Phase 1 of our I&CI Methodology is Understand. The tools in this phase will allow you to better understand problems and stakeholders.

Included tools:

  • Scoping session instructions

  • Scoping board

  • In scope/out of scope

  • Empathy interview instructions

  • Interview guide - example

  • Interview insights

  • Jurisdictional research instructions

  • Jurisdictional research

  • Demographics

  • Process map

  • Pig model

  • Current state

  • Root causes

Categories

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Rachel
Project Management
My goal is to support others to boost their project management knowledge and skills through capability uplift and collaboration.

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