🚦 The Customer Journey

WHAT ARE WE DOING HERE ?

A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.

By visualizing actions, thoughts, and emotions your customers experience, this map helps you better understand them and identify opportunities / pains encountered.

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🧐 WHY ARE WE IN FOR ?

Customer journey maps help to find answers to the “How to deliver on the concept and create wow-worthy experiences ?“ question.

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👩‍🎤🧑‍🎤 WHO SHOULD USE THIS ?

Facilitators, Marketing Teams, Product Managers, Customer Support/Service Teams, Sales Teams, User Experience (UX) Designers, Customer Success Teams, Business Analysts, Content Creators, Market Researchers, Brand Managers, Customer Insights Teams, Innovation Teams, E-commerce Teams, CRM (Customer Relationship Management) Teams, Business Development Teams, Quality Assurance/Testing Teams, Leadership and Executives, Cross-functional Teams.

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👨‍🏫 HOW DO WE RUN IT ?

This workshop is designed to be driven in 90 to 120 minutes following the instructions :

A - FRAME

• Before considering your journey phases, start to name and describe step by step actions your customer has to go through from the starting point to the end of his user experience,

• After you feed jobs to be done, try to aggregate several steps in few phase (EPICS) to have a clear visibility about the stages defining your customer experience.

B - ACT

• Identify for each frame which touch point could be used by the customer,

• For each steps, identify which gains and which pains the customer will face.

C - FEEL

At last, try to figure out the emotional mood of your customer during each step.

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👩‍🚀🧑‍🚀 ABOUT THE CREATOR

With a robust foundation in human-centric design and systemic management, Boris Petrovitch Njegosh brings nearly a decade of seasoned expertise as a Product Leader. Renowned as a world-class expert in design thinking, Boris's journey from a Sprint Master to an influential facilitator has led him to disseminate his rich experiences through keynotes, masterclasses, and training sessions globally. In 2022, Boris emerged as a leading creator for Miro, pioneering the R SPRINT workshop system that has since revolutionized remote and distributed collaboration. His relentless pursuit of excellence has earned him multiple awards and nominations, solidifying his reputation in the facilitation community. Boris's templates not only reflect his adept skills in facilitation and design thinking but also promise a transformative experience for users. Furthering his credentials, Boris completed certifications in Product Design and Product Management in 2022 at the THIGA Academy, equipping him with the latest methodologies and tools to lead in today's dynamic digital landscape.

He finally embraced the fields of artificial intelligence by obtaining my "AI Design Sprint" certification at the A33 agency, which allows me to support generative innovation as well as the handling of prompt engineering for beginners.

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💙 EXPERIMENT THE R SPRINT DIFFERENCE

Thanks for choosing our R SPRINT Workshop System !

We have crafted those boards with a lot of care and instructions will help you succeed in no time at your workshop, remote or not.

WHAT COULD YOU EXPECT FROM THIS TEMPLATE ?

• On the shelf activities to feed your workshops,

• White label template with your own logo area,

• A4/A3 ratio format to print your template for offline workshop,

• World class curated activities to fuel your practice,

• Customisable with other R SPRINT activity,

• 7 days satisfied or reimbursed policies on our store.

Take the time to read the instructions carefully and enjoy your facilitation

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👋 FIND US ONLINE

Join creators and facilitation community to expand your practice with online events, training and templates :

The R GENERATION community: live your remote with passion,

The R SPRINT Store: discover our full template experience

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🎙️ THEY'RE TALKING ABOUT US

"If you aren't into creating something from scratch but still want an amazing-looking, functional experience, the R SPRINT team has you covered !"

Nathy Ravez Workshop facilitator at LA WORKSHOPPEUSE

"If you aren't into creating something from scratch but still want an amazing-looking, functional experience, the R SPRINT team has you covered !"

Jonathan White Workshop facilitator at HIRO STUDIO

"It's an amazing template, love using it, kudos I know how difficult it is to create a simple yet brilliant template that just works. I definitely recommend it to everyone."

Andrej Persolja - Product Marketing at Tangible Growth