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Customer Journey Map

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Report

A clear and fun way to develop a customer journey map!

It includes:

  • phase of journey

  • actions

  • touchpoints

  • customer thoughts

  • customer feelings

  • opportunities (your marketing recommendations)

P.S. I'm not the author. It was passed down to me from someone who got it from someone else. I added my flavor to it. If you are the originator, I'd love to know and happy to give credit.

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Mana Ionescu image
Mana Ionescu
Digital Marketer
I'm a digital marketer who loves process and visualization. An idea is only as great as it's well executed.

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