Service Journey Transformation Template


A behavioral-based service journey transformation template specifically designed for healthcare that uses the PPP (People / Product / Process) framework.

However, this template is flexible enough to be used as a general PPP-based service journey template to analyze gaps and identify capabilities needed to close those gaps.

Includes a place for service gap analysis.

Questions or if you want to hire me to run workshops:


Chaz Mee image
Chaz Mee
Product Innovation Strategist@Personify
I have made a career of leading and inspiring multi-disciplinary teams in doing transformative work for some of the biggest brands by imagining and building new digital products, experiences & services that delivers value to their customers, impact to the business and equity for the brand.
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