Empathy Map
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The Empathy Mapping Process is a step-by-step guide to understanding users' needs and emotions. It involves coming prepared with observations, setting up the activity, capturing observations, finding patterns, and discussing the findings.
The process helps design experiences that resonate with users' needs and emotions. In the context of smart home users, the empathy map identifies their feelings, thoughts, hearing, seeing, saying and doing, pain points, and gains.
It also highlights the goals, needs, behaviors, and pain points of tech-savvy individuals, early adopters, and professionals in the tech industry.
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Cheelo Hamududu
DevOps
As a DevOps Engineer and Enterprise Design Thinking Practitioner, I strategically leverage technology to enhance organizational performance and customer satisfaction. My proficiency spans AI, Marketing, Cybersecurity, Data Science, Software Development, Sustainability, Machine Learning, and Cloud Computing. I specialize in delivering data-driven solutions that fearlessly tackle intricate challenges.
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