The Service Definition Canvas helps designers and businesses capture and structure the most relevant customer-facing service information by providing a structured template and useful tips.

What this board has to offer:

The blank Service Definition Canvas for workshops, final documentation or analysis to capture on a single page:

• What the service provides (SERVICE OFFER)

• Why it exists (PURPOSE)

• How it helps users (SERVICE PROMISE), and

• Who provides the service (SERVICE TITLE).

How this canvas will help:

• It will create clarity for all users

• It will decrease expectation mismatches

• It complements the Business Model Canvas