Prioritize Jobs

Report

Why use this?

  • To help cut through the high volume of options and possibilities

  • To help choose what to focus on first, based on what is most important for product success

What is this used for?

A prioritize jobs matrix is a chart that helps identify the priority levels of jobs and use cases for a project. Note: A prioritization matrix can be used for different activities with varying inputs. This matrix is focused on the jobs and use cases.

What do I need?

  1. Define the jobs you want to prioritize

  2. Identify the criteria that is derived from the overall goals of the project and business needs

  3. Develop the scale

Examples:

  1. Criteria for prioritizing use cases: percentage of user base and ROI

  2. Once you have the items and criteria, develop the scale.

How do I proceed?

  1. As a team, list down all jobs on Post-it notes

  2. Discuss each one individually and place them on the matrix

At the end of this process, you will end up with 1 or 2 quadrants that need focus.© 2023

ServiceNow, Inc. All Rights Reserved.

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