Gap Analysis by Harvard Business School

This exercise can help you find the gaps that are making you and your organization not succeed.

Once you have identified a gap, you can begin the diagnosis process. The first crucial step in this process is data gathering and observation.

The congruence model provides a map of your organizational architecture. Using this, you can place your observations on the map to better visualize where gaps are occurring. The congruence model consists of four elements:

• Component tasks/interdependencies: Component tasks are the work that must be done to support your strategic goals. Interdependencies are the ways in which these tasks relate to one another.

• Capabilities: the skills and competencies of people within the organization.

• Formal organization: the structures, roles, procedures, measures, and systems managers use to direct, control, and motivate individuals and groups to perform the organization’s component tasks and address interdependencies.

• Culture: an organization’s norms, values, and social structure. This social control system emerges within all organizations.

This activity comes from course LEading Change and ORganizational Renewal from Harvard Business School.