Detailed Service Blueprint

What is a detailed service blueprint template?

A detailed service blueprint template is a visual representation that shows the entire service delivery processes of a business from start to finish. It shows the different point of interaction between the business employees and its customers.

How to use it

• Gather relevant data on your current service processes.

• Map out the entire service blueprint on the board.

• Analyze customers feelings and point of view.

• Analyze the blueprint to identify risks factors and inefficiencies.

• Make changes, train employees, identify success metrics and get customers feedback.

Benefits of a detailed service blueprint template

• It helps you to understand the views and feelings of your customers so you can know how to serve them better.

• It helps you to determine which service processes to adopt, the ones to improve and the ones to stop.

• It supports you in employee training to increase efficiency so as to ensure customer satisfaction.

• It helps you to assess risks in employees' interaction with customers and to mitigate them.