Technical Account Manager

Department: Customer Experience

Locations: Munich

Job Requisition ID: JR001868

About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

What you’ll do

Workflow Transformation:

  • Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle
  • Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value
  • Provide guidance on embedding Miro into the customer’s existing systems and ways of working

Proactive Technical Optimization:

  • Monitor platform health, engagement, usage patterns and feature adoption
  • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities

Change Management & Scaling:

  • Equip internal champions with strategies to scale adoption across departments, regions and teams
  • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
  • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

Strategic Alignment & Continuous Improvement:

  • Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
  • Provide adoption reporting and business outcome analytics to inform ongoing strategy

What you’ll need

  • 5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS
  • Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems
  • Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives
  • Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement
  • Skilled at facilitating executive-level discussions and cross-functional workshops
  • Familiarity with collaboration tooling and product/service development workflows is a plus
  • Highly proactive, strategic thinker with a strong customer outcome orientation
  • Fluency in both German & English (spoken & written) required 
  • Willing to travel to customer sites up to 25%

About the Engagement Model

  • Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels
  • Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimisation guidance—not technical support, formal training delivery or custom development services

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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