The Customer Experience team

Discover the impact we can have, together

Collaborative, results driven, and a high work ethic: meet Miro’s Customer Experience team. We’re an intellectually curious group of pioneers who partner with our customers to integrate Miro into their workplaces so they can build the next big thing – and we’re doing it with efficiency, precision, and delight.


Why join Miro’s Customer Experience team?

Why join Miro’s Engineering team?

The best colleagues I’ve ever worked with. Period.

Deepina Kapila

Deepina Kapila

Head of Scaled Customer Experience

Your Customer Experience career at Miro

Discover your next role

For example:

Explore your career paths

When you join Miro’s Customer Experience team, you’ll embark on one of two career tracks, either as an Individual Contributor, or a People Manager.

Individual contributor
Individual contributor

As a Customer Experience IC, you will:

  • Be a hands-on contributor, proactively helping teams achieve customer value
  • Storyline and work strategically to achieve customer-driven outcomes
  • Collaborate with teams across Miro to improve our product, architecture, and Customer Experience practice
  • Mentor less experienced members of the team
People Manager
People Manager

As a Customer Experience Manager, you will:

  • Build and lead a team, including people management, hiring, and process development
  • Be a hands-on role model who helps their team develop with integrity, creativity, empathy, and curiosity
  • Develop a plan to achieve OKRs on time and with excellent outcomes, closely collaborating with other teams to align on dependencies

At Miro, we are given a safe space to try out new things, make mistakes, and ultimately learn from them, and I believe this is the best way to grow professionally and personally.

Laura Plank

Laura Plank

Customer Success Lead


Learn how we work

Problem-solvers building a new future of work

Our Customer Experience team spans the globe – from Amsterdam, Los Angeles, to Sydney and beyond – and includes passionate problem-solvers from every walk of life. Through hub rituals and team processes designed for Miro’s hybrid work strategy, Miro Together, we live our collaborative values.

Customer Experience streams to match your passion

Professional Services

Operate as a consultant to our Strategic and Enterprise customers, create roadmaps, and lead complex projects that inspire customers to co-create sync, or async, from wherever they are


Lead renewals in partnership with Sales, Customer Success, and Professional Services across Miro customers of varying size and complexity. Engage with internal and external stakeholders to improve customer retention and growth.

Customer Success

Manage a portfolio of top-tier customer accounts ranging in industry, size and revenue. Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes through engagements.

Customer Support

Partner with customers to solve platform issues, and collaborate with internal and external stakeholders to improve the customer experience for all users.

Customer Education

The Customer Education team is rapidly growing to provide value at scale for all of our clients through well-crafted, engaging, and innovative learning experiences.

Compensation and benefits

Our benefits are competitive, robust, and tailored to fit life in each of our hub cities. When you’re a Mironeer, you qualify for:

  • Competitive base salary and equity package
  • A generous pension program and health insurance coverage
  • Catered lunch and snacks at your hub office
  • Ongoing professional development opportunities and access to a learning budget to foster your growth

Our rituals

Each team is empowered to come up with their own rituals to ensure alignment and efficiency across the organization. Here are a few ways we work together:

“Braintrust” meetings

“Braintrust” meetings to openly share creative feedback, build on shared ideas, and incorporate feedback

Internal hackathons

Cross-functional hackathons to push us to innovate, ideate, experiment, and improve our company and product

Business reviews

Internal quarterly business reviews and ongoing learning with our world-class enablement programs

All-Hands meetings

All-Hands meetings to share news and learnings, celebrate wins, and make connections

Why is it an exciting time to work at Miro? We’re a pre-IPO scale-up, we’re still defining a new category of collaboration, and we’re still relatively small and very personable. We also have the urge to make a difference.

Mark Jonker

Mark Jonker

Head of Customer Success EMEA

Prepare for your Customer Experience interviews:

Find out what you can expect during the interview process.

Miro — job search

Ready to go beyond?

For example:

Create work that matters for customers at the cutting edge of tech

99% of the Fortune 100 include Miro in their tech stacks, and on the Customer Experience team, we take that to heart. The relationships we build with our customers are deep and authentic, and we never stop seeking to understand their vantage points.

Empower successful outcomes alongside people who care

By working cross-functionally, we support and solve pain points at every stage of the customer journey. We challenge each other to iterate, persist, and take agency in our work. Our job isn’t done until the whole job is done.

Innovate at the forefront of a growing field

We are constantly rethinking and redesigning to better serve the 50M users who unleash their creativity on Miro’s infinite canvas. We’re pursuing new models of work not yet seen in the world of Customer Experience.

Build a career with impact and visibility

We’re a globally distributed team defining new categories of collaboration, and that means unique career opportunities with big impact and high visibility. Come build a career you’re excited about.