Customer Business Outcomes Lead
Customer Experience, London, UK
About the Team
About the Role
What you’ll do
- Streamline the first 90-Day Journey: Drive initiatives to enhance onboarding for new Enterprise customers, ensuring rapid adoption and value recognition while laying the foundation for sustained growth
- Optimize Migrations: Shape and execute Miro’s strategy for competitive migrations, teaming up with our Product team and trusted Partners to expand and refine migration capabilities and enhance the customer experience
- Orchestrate Cross-Functional Teams: Align Sales, Customer Success, Product, and other stakeholders to deliver seamless customer experiences and achieve strategic goals
- Drive Program Execution: Develop and refine scalable processes and playbooks for onboarding and migrations, ensuring they meet both customer needs and business objectives
- Measure and Communicate Success: Define and track key metrics to evaluate the effectiveness of onboarding and migration initiatives, sharing insights to inform strategy
- Innovate and Experiment: Identify opportunities for experimentation, leveraging data and customer insights to test new approaches and improve outcomes
- Build Relationships: Foster strong relationships with champions, admins, and executives to ensure customers achieve success and are positioned for long-term growth with Miro
What you’ll need
- Proven experience leading cross-functional initiatives, with a focus on customer success, onboarding, or migrations in a SaaS or enterprise software environment
- Strong program management skills, with a track record of driving measurable outcomes through structured processes
- Ability to align diverse teams and stakeholders around shared goals, demonstrating influence and collaboration skills
- Experience driving adoption and value realization for enterprise customers, with a customer-first mindset
- Analytical and data-driven, with the ability to use insights to inform decisions and drive continuous improvement
- Exceptional communication skills, with the ability to engage effectively with executives, admins, and champions
- Experience managing migration strategies or onboarding programs at scale is a plus.
What's in it for you?
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Prepare yourself to go beyond
Here are some helpful tips to ensure you have all the correct information throughout our hiring process.
01. Recruiter Screen
A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02. Hiring Manager
The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
03. Skill Assesment
An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team
Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
05. Leadership Round
Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.