EMEA People Operations Team Lead
People, Amsterdam, NL
About the Team
The Global People Operations Team is dedicated to delivering seamless service, prioritizing the needs of Mironeers and our business. We aim to establish a comprehensive around-the-sun support model. Embracing a frictionless and data-driven approach, we advocate for employee self-service to boost autonomy and efficiency. Our mission centers on maintaining secure, compliant, and agile global people operations.
About the Role
To deliver on our People Team mission, Miro is looking for a dynamic EMEA People Operations Team Lead in Amsterdam. In this pivotal role, you'll be at the forefront of building and leading a top-notch People Operations Team in Europe, dedicated to providing the industry's best service delivery with a focus on care, empathy, and efficiency. Your expertise as the subject matter expert in Europe will be crucial in developing processes and programs that set new standards in service excellence.
Your responsibilities will extend to hands-on involvement in addressing service delivery challenges and continuously refining our operations. A significant part of your role involves managing through coaching and working collaboratively with cross-functional teams to enhance overall service delivery.
As a key member of the Global People Operations team and reporting directly to the Head of Global People Operations, your ability to effectively communicate and collaborate with various levels of leadership will be essential. Your role is not just about leading a team; it's about being a catalyst for positive change and operational excellence.
What you’ll do
- Lead the People Operations Team for Miro’s European hubs including Amsterdam, Berlin, Munich, London, and Paris. Foster a culture of care, empathy, and high performance, ensuring our team consistently delivers exceptional service to our fellow Mironeers
- Spearhead the development of efficient processes and programs tailored to the European context
- Build and maintain strong relationships with key stakeholders across different functions. Work in tandem with them to ensure alignment of People Operations initiatives with overall business goals
- Partner with People Technology in building the best service delivery in the industry
- Take a proactive approach to identifying and addressing service delivery gaps. Implement innovative solutions to streamline operations and enhance the quality of services provided to our internal customers
- Utilize data and analytics to inform decision-making processes. Monitor key performance indicators to identify trends and areas for improvement
- Ensure all People Operations activities comply with legal and ethical standards in Europe. Stay abreast of the latest trends and best practices in People Operations and incorporate them into our strategies
What you’ll need
- 6+ years of experience in People Operations or People Service Delivery
- 2+ years leading and managing a team
- Experience in Workday and ticketing systems (e.g. Jira, ServiceNow)
- Capable of balancing strategic planning with efficient execution
- Proficiency in Dutch and other European languages (French/German) is highly desirable
- Comprehensive understanding of the labor laws and regulations in The Netherlands
- A baseline understanding of labor laws in the UK, France, and Germany is preferred
- Previous experience working for a global company is highly desirable
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Exceptional verbal and written communication skills. Ability to effectively communicate with all levels of the organization.
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Ability to work evenings at least 2x week for collaboration with the US
What's in it for you
- Competitive equity package
- Medical insurance coverage
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Travel allowance for your commute
- Opportunity to work for a globally diverse team
- Inspiring workplace in the heart of Amsterdam
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Prepare yourself to go beyond
Here are some helpful tips to ensure you have all the correct information throughout our hiring process.
01. Recruiter Screen
A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.
02. Hiring Manager
The hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.
03. Skill Assesment
An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team
Meet with a variety of Mironeers to get a feel for what it’s like to work together, and learn more about Miro’s culture.
05. Leadership Round
Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.