Head of Business Technology & AI Platform

Department: Operations

Locations: Austin, New York, San Francisco

Job Requisition ID: JR001877

About the Team

Business Technology at Miro is an organization of engineers, product managers, architects, and analysts who own the systems behind every business function. Today the team delivers end-to-end business process automation across GTM and corporate operations. Where we're headed is different: we are restructuring around a forward-deployed model – embedding squads directly inside the functions they serve so they can be proactive builders who see the problem up close and ship the solution in context. You will lead that transformation.
 

About the Role

We are looking for a builder — someone who sees a messy, high-stakes systems landscape and gets excited about redesigning it from the ground up. This role owns the operating systems that power how Miro goes to market and how Miro runs as a company. You will lead a combined engineering, product management, and program management organization spanning GTM Systems & Technology and Company OS & Technology.

The model is forward-deployed engineering. Your teams won't build from a distance—they will embed directly inside GTM and corporate functions, learn the workflows firsthand, and automate them in context. The goal is not to hand off requirements to a backlog. It's to put engineers close enough to the work that they can see what to build next before anyone writes a ticket.

Miro is becoming an AI-first company. This role is at the center of that transformation. You will make the tooling, architecture, and platform decisions that determine how fast we can embed AI into every workflow — from revenue operations to internal productivity. If you believe the best operating systems are products, not projects, this is your job.

Why this matters:
The person in this role will shape how 1,800+ Mironeers work every day and how our GTM engine operates at scale. The decisions you make here compound — the right architecture, the right AI bets, the right team culture will accelerate everything Miro does. This is not a maintenance role. This is a build-from-scratch, move-fast, high-autonomy leadership position.

What you’ll do

  • GTM Systems & Technology. The full stack behind Sales & Success, Marketing Operations, and Revenue Architecture—Salesforce, Marketo, data pipelines, and the AI-powered GTM copilot we are building in-house
  • Company OS & Technology. The internal operating system that connects every Mironeer to the tools, agents, and knowledge they need — including our Claude-based agent platform, identity systems, and enterprise tooling (Workday, Slack, etc.)
  • AI enablement. You own the tooling decisions that determine whether Miro ships AI internally at startup speed or enterprise speed. We want startup speed
  • Team. A combined organization of 45 engineers, product managers, and program managers across both pillars — structured as forward-deployed squads embedded in GTM and corporate functions

What you’ll need

  • Technical depth and product sense — you can go deep on architecture decisions and come back up to frame them as product strategy
  • A builder who inspires. You have shipped systems that teams talk about years later. You can paint a picture of what "great" looks like and pull people toward it
  • Experience running a forward-deployed or embedded engineering model — you know how to place engineers inside business functions, maintain engineering quality without central gravity, and rotate teams across domains without losing context
  • Change leadership at scale. You have led organizations through significant transformation — new tooling, new processes, new ways of working — and you brought people with you
  • Experience leading 40–50+ people across engineering, product, and program management
  • A bias toward action. We are moving fast and need someone who makes decisions with 70% of the information and iterates
  • Deep conviction that AI changes everything about how internal systems should be designed and operated

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-BC3

The reasonably estimated salary range is specific to San Francisco and may not be applicable to other locations. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience. The range for this role is:

San Francisco salary range
$272—$340 USD

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience. The range for this role is:

New York salary range
$264—$330 USD

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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