Senior Professional Services Specialist

Department: Customer Experience

Locations: Amsterdam, London

Job Requisition ID: JR001746

About the Team

You'll lead a distributed team of senior Professional Services practitioners based primarily in London and Amsterdam, working in a hybrid model. This team's mission is clear: bring customers' vision to life by guiding adoption, leading innovation on Miro, and accelerating outcomes. You'll work closely with Sales to scope delivery and manage pipeline visibility, partner with Customer Success on customer health and expansion strategy, and coordinate with Product and Partners to drive renewals, expansion, and adoption. You report to Global PS Leadership and operate as the regional connector between delivery execution and business outcomes.

About the Role

This role fills critical gaps in EMEA — regional leadership, people development, operational discipline, and scalable enterprise delivery. Your immediate impact: keep delivery healthy across complex enterprise engagements, coach senior practitioners to become trusted advisors to executives, and align cross-functional partners on capacity, forecasting, and customer outcomes. You'll support global Professional Services revenue growth by ensuring consistent, high-quality delivery across the region.

The challenge is balancing operational rigour (utilization, forecasting, delivery governance) with the reality of ambiguous, evolving service models. You'll operate at the intersection of execution and strategy, making sound decisions with incomplete information while building the processes and team capability that scale.

What you’ll do

  • Lead and develop a distributed team of senior Professional Services practitioners across EMEA, coaching them to operate as trusted advisors to enterprise executives — not just technical experts, but strategic partners who shape how customers work
  • Run the operational backbone of regional delivery — own capacity planning, utilization management, forecasting, and delivery governance to keep complex enterprise engagements healthy and customers confident
  • Partner with Sales, Customer Success, Product, and global PS leadership to align on pipeline, scope delivery accurately, and drive customer outcomes that directly support renewals and expansion
  • Make critical decisions about delivery trade-offs, resource allocation, and engagement risks when the path forward isn't clear — you'll be defining solutions as you go, not following a preset playbook
  • Build and maintain delivery processes that actually scale — spot systemic issues across engagements and fix them at the process and tooling level, not just firefighting individual problems
  • Shape how EMEA contributes to global Professional Services revenue growth by evolving service offerings, improving delivery efficiency, and bringing regional insights back to global strategy

What you’ll need

  • 8+ years in Professional Services, enterprise consulting, or SaaS delivery roles serving enterprise customers, with direct experience running a services business where you're accountable to revenue or margin targets
  • Proven track record managing senior individual contributors (architects, consultants, technical specialists) and coaching them to engage confidently with C-suite and enterprise stakeholders
  • Hands-on operational leadership experience — you've personally owned capacity planning, utilization management, forecasting, and delivery governance across complex, multi-stakeholder enterprise engagements
  • Demonstrated ability to lead delivery in ambiguous environments where you're defining the solution as you go, collaborating with customers to navigate uncharted territory rather than applying rigid frameworks
  • Strong cross-functional collaboration skills with Sales, Customer Success, Product, and Partners, with executive-level communication abilities that influence without formal authority
  • Comfort operating in a high-collaboration environment (65% meetings and collaboration, 35% deep work) using tools like Slack, Salesforce, and Miro to keep distributed teams across London, Amsterdam, and beyond aligned and moving forward

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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