Senior Customer Training Specialist

Scaled Customer Experience, Amsterdam, NL

 
 
About the role
We're looking for a senior facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The senior facilitator partners with the Manager of Education Experiences and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those best who love working cross-functionally, get joy from live training and responding to user questions, and those who get excited about novel approaches to crafting content.
 
About the team 
The Customer Journeys and Education team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our highly specialized teams drive onboarding, adoption, engagement, and expansion by leveraging best in class educational content and data-driven journey orchestration.
 
What you’ll do 
  • Lead scaled, VILT learning experiences to train end users as well as some of our most important accounts on getting the most out of Miro
  • Serve as the lead learning consultant for our EMEA region, managing and delivering engagements with some of our largest customers to help them drive adoption at scale 
  • Craft and maintain content that demonstrates how to use Miro for both practical and aspirational use cases
  • Partner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needs
  • Manage live training requests and partner with the facilitator team to improve processes and maintain systems that support the flow of facilitation work
 
What you’ll need 
  • 3-5 years of training experience; client-facing experience required
  • SaaS/tech training experience as a plus
  • A strong grasp of adult learning principles and best practices to help create supportive and effective live training experiences 
  • Excellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training
  • Excellent project and relationship management skills to support account teams with customer training opportunities
  • Strong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goals

What's in it for you

  • Competitive equity package
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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