Senior AI transformation Manager

Department: Operations

Locations: London

Job Requisition ID: JR001527

About the Team

CAIT team sits under Miro’s Chief Transformation Officer and reports directly to our CEO. We  are responsible for testing and rolling out Lighthouse AI Transformation Programs with Miro’s largest customers.  The team plays a crucial role in helping our customers transform their businesses by bringing the full power of Miro’s multi-player collaborative AI Innovation Workspace to customers’ environment.

Each role at Miro is based at one of our physical hubs, and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in the office as our baseline.

About the Role

We are looking for a highly motivated Customer AI Transformation Manager to join Miro’s Customer AI Transformation (CAIT) team to drive AI transformation engagements with some of our largest & most strategic customers. The role will lead lead pre-sales efforts and projects to implement AI Transformation programs using Miro AI solutions for customers through bootcamps, prototyping, piloting and scaling of AI solutions across the customer organization. 

An experienced Customer AI Transformations Manager will be focused on applying AI solutions to transform and automate business processes for leading enterprises. The role engages directly with C-level executives to identify high-impact opportunities, implement enterprise-grade AI solutions, and deliver measurable outcomes. Positioned at the intersection of strategy, operations, and technology, it requires strong domain expertise and the ability to guide complex, AI-enabled change programs.

What you’ll do

  • Partner with C-level executives to identify high-impact AI transformation opportunities and develop comprehensive implementation strategies
  • Conduct research and analysis to create compelling business cases with detailed ROI models and success metrics
  • Design AI/ML-enabled workflows and lead proof-of-concept development to validate solutions before full-scale deployment
  • Manage complex stakeholder relationships and drive change adoption across large enterprise organizations
  • Lead end-to-end implementation of AI solutions, ensuring process automation delivers measurable efficiency gains
  • Contribute to thought leadership through publications, industry events, and best practice development

What you’ll need

  • 6+ years of experience in strategy/operations roles in a SaaS/tech company requiring a blend of analytical, strategic, and cross-functional work. Experience in strategy / management consulting is a plus
  • Strong understanding of the work of Sales, Customer Success and Solutions Engineering work in a B2B SaaS environment
  • Track record of executing on "0 to 1" projects: experimental mindset and ability to test & learn
  • Strong operational and change management experience, with a track record of driving complex projects with multiple stakeholders to success
  • Excellent problem solving, analytical, written and verbal communication, and interpersonal skills
  • Ability to interact effectively across the organization including with senior executive
  • Experience working with customers on solving real life problems under tight deadlines

What's in it for you

  • Competitive equity package
  • Health insurance for you and your family
  • Corporate pension plan
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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