Head of GTM Strategy and Transformation
Department: Customer Experience
Locations: New York
About the Team
In RevOps we have a simple (but not easy) mission to drive predictable, scalable, and profitable revenue growth for Miro. You will join a highly motivated, energetic Revenue Operations Team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts globally across all segments. You will be in a unique position to have a substantial impact on sales culture and top line and bottom line revenue.
About the Role
This role has a global mandate across all customer segments, including Small, Medium and Enterprise, serving 250,000 customers and 100M users. The leader will own GTM Strategy, Enablement, in close collaboration with Product and Marketing. The scope is comprehensive, covering partners, solution engineering, sales, support, success, renewals, new customer acquisition, and customer education driving both horizontal Miro adoption and vertical-specific solutions.
Top Outcomes
- Reinvent GTM operations using AI to augment human capabilities for higher-value work
- Engineer proactive customer engagement models using AI agents alongside human teams
- Create data-driven, end-to-end solutions that drive deeper engagement faster
- Scale customer value delivery through a balanced application of automation and human expertise
What you’ll do
- Redesign GTM approach from the ground up, rethinking the division between human work and automation
- Architect the optimal balance between AI agents, automation, and human teams to maximize customer value
- Analyze performance metrics and system telemetry to identify gaps and engineer effective solutions
- Drive the adoption strategy across both the horizontal platform and specific vertical solutions
- Lead the transformation of customer engagement from a reactive to a proactive model
What you’ll need
The ideal candidate will have:
- A background from a top-tier consulting firm at an Engagement Manager and above, followed by senior GTM leadership experience at a SaaS company (e.g., SVP of GTM Strategy/Operations or Revenue Acceleration)
- The candidate must possess a deep understanding of AI's potential in reengineering GTM
- A customer-first transformation mindset
- Proven experience redesigning organizational functions
- Hands-on with technology, e.g. being able to configure agentic workflows, be on top of latest tech developments, etc
What's in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $290.000 to $364.000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Prepare yourself to go beyond
Here are some helpful tips to ensure you have all the correct information throughout our hiring process.
01. Recruiter Screen
A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02. Hiring Manager
The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
03. Skill Assesment
An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team
Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
05. Leadership Round
Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.