Senior Renewal Manager

Renewals, Munich, DE

About the Team

The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.

About the Role

The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.

What you’ll do

  • Act as the primary point of contact for our most strategic clients within the DACH region, ensuring a seamless renewal experience and long-term customer satisfaction
  • Own the end-to-end renewal process — from early engagement and forecasting to negotiation and closure — to protect and grow existing recurring revenue
  • Partner closely at eye level with Account Executives, Customer Success Managers, and other stakeholders to identify expansion opportunities and reduce churn
  • Develop and execute strategic renewal plans that align with customer goals and drive retention, upsell, and cross-sell outcomes
  • Identify the right-  and collaborate with multiple client stakeholders to understand their business needs, ensure product value realization, and secure ongoing commitment
  • Maintain accurate and timely renewal data and forecasting in CRM systems to inform company growth strategies

What you’ll need

  • 5+ years of experience in renewals or account management, within the DACH enterprise SaaS market
  • Experience and proven success in mitigating churn in complex, multi-stakeholder enterprise environments
  • Strong negotiation and commercial acumen, with the ability to balance customer satisfaction and business objectives. Negotiation skills specifically adept to re-sell and find renewal solutions for existing customers, being resourceful and opportunistic with challenges
  • Excellent verbal and written communication and presentation skills in English and German
  • Ability to build and nurture relationships with senior stakeholders, including Business Decision Makers and C-Level executives both on client side and internally at Miro.Leveraging all resources and contacts to drive negotiations
  • Highly organized and pro-active, data-driven, and comfortable managing a portfolio of accounts with competing priorities
  • A results-focused attitude, with “a no being only the start of the conversation” attitude and passion for driving customer success and long-term value realization

What's in it for you

  • Competitive equity package
  • Corporate pension plan
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Travel allowance for your commute
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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