Sales Operations Manager, Center of Excellence

Revenue Operations, Austin, US

About the Team

In RevOps we have a simple (but not easy) mission to drive predictable, scalable, and profitable revenue growth for Miro. You will join a highly motivated, energetic Revenue Operations Team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts globally across all segments. You will be in a unique position to have a substantial impact on sales culture and top-line and bottom-line revenue.

About the Role

In this role, you’ll be tasked with driving significant improvements to Miro’s Sales Process & Strategy. You’ll do this by partnering with key stakeholders in Sales Leadership, GTM Strategy, Deal Desk, Sales Finance, and other organizations to define requirements, guide best practices, and coordinate with the Business Technology team to operationalize best-in-class seller experiences across our GTM technology stack.

You will need to have a strong project management background and employ rigor to manage collaboration across multiple lines of business. As part of that work, you will need to translate business requirements into technical requirements in partnership with our internal and external technologies partners to drive prioritization and development of these initiatives into production. You will also be responsible for ensuring the successful delivery of initiatives post-development, including UAT, enablement facilitation, and success tracking.

What you’ll do

  • You will work under the guidance of RevOps and the Sales Operations Center of Excellence to translate customer needs into a prioritized roadmap for deployment within our GTM tools
  • Act as a project lead on a variety of initiatives, driving timely execution and transparency with leadership and cross-functional stakeholders
  • Act as a business partner by conducting in-depth interviews with business SMEs, product managers, and stakeholders to define requirements for prioritized initiatives
  • Work closely with development teams, regularly attend sprint ceremonies, and ensure alignment on prioritization and feature development
  • Define and track success metrics for adoption and utilization of tools and services and identify areas for improvement
  • Identify process gaps or areas for improvement to optimize how tools and systems are leveraged
  • Create enablement materials to ensure the successful deployment of initiatives

What you’ll need

  • 6+ years of experience in Sales Operations, Project Management, or Business Analytics in the SaaS industry
  • Excellent written, verbal, and interpersonal communication skills
  • Experience with Salesforce administration and architecture
  • Understanding of Go To Market tools and relationships between systems
  • Ability to manage multiple initiatives at once
  • Ability to absorb and react to the changes of a growing organization

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

Apply for Sales Operations Manager, Center of Excellence

Valid phone number format: +31636363634

Resume/CV *

Attach
File types: pdf, doc, docx, txt, rtf
File size: max 4MB

Cover Letter

Attach
File types: pdf, doc, docx, txt, rtf
File size: max 4MB

Prepare yourself to go beyond

Here are some helpful tips to ensure you have all the correct information throughout our hiring process.

How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

Ready to go beyond?