Innovation Architect

Customer Experience, Austin, US

About the Team

Miro’s Advisory Services team sits within the Professional Services organization and is focused on strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation. The Advisory Services team brings the product and transformation expertise required to accelerate business value realization on Miro. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

About the Role

Miro is seeking a highly motivated and experienced Innovation Architect to join our fast-growing and dynamic Professional Services team. As an Innovation Architect, you will be responsible for providing strategic guidance and hands-on help to Miro’s customers, speed time to value, drive faster innovation and maximize their ROI. You will serve as a highly visible Miro platform product authority and a Trusted Advisor to our customers.

What you’ll do

  • Help customers set vision and urgency for change
  • Build alignment between IT and Business Partners on the need for and value of Miro
  • Assess the current state and build a prescriptive roadmap to the desired future state
  • Prepare people for and help lead them through change, rooted in human-centered change principles
  • Co-create and implement a lightweight governance model focused on empowering people to co-create and drive better innovation and employee engagement
  • Lead design thinking workshops and help with guided use case development
  • Design use-case prototypes to accelerate desired business outcomes, build and scale at customer’s direction
  • Provide prescriptive recommendations to help customers simplify their collaboration tech stack
  • Advise and mentor diverse customer teams in Agile transformation principles and rituals on Miro
  • Provide guidance on collaboration, co-creation and platform integration best practices

What you’ll need

  • Depth of experience implementing Agile at scale across teams and organizations of all sizes. Design Thinking, and Change Management proficiency
  • Ability to advise diverse teams across lines of business in matrixed organizations to co-create and collaborate broadly without sacrificing team autonomy
  • Ability to frame business problems and communicate insights with a bias towards action
  • Ability to identify organizational blocks to co-creation and collaboration, and provide recommendations to systemically address them
  • 6+ years of consulting and change management experience
  • History of building repeatable processes and dealing with ambiguity
  • Proven track record to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Miro platform experience a plus
  • Bachelor’s degree required, MBA preferred

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 


At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here

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Prepare yourself to go beyond

Here are some helpful tips to ensure you have all the correct information throughout our hiring process.

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

Ready to go beyond?