Miro Templates IT / TechOps Bug Tracking Template

Bug Tracking Template

Visually track the process of reporting and fixing website or product issues

The Bug Tracking template is for support, dev, and IT teams to stay up to date on the latest reported issues and software changes to address software bugs. Through an intuitive card system, teams can update bug status as it’s reported then addressed by dev teams. Using our Jira integration, these issues can be synced to Jira tasks, and also tagged with stakeholders, dates, subjects and more.  

About the Bug Tracking template

How do you use the Bug Tracking template?

The Bug Tracking template is an interactive template that indicates the status of a bug. Each card can be tagged with the necessary stakeholders, labelled for the specific issue, and updated in Jira as well. As more bugs are reported inbound, members can add more cards to the reported backlog of bugs to be addressed.

Who can use the Bug Tracking template?

The Bug Tracking template is for cross-functional teams to stay up-to-date on the status of reported bugs and software issues. This template can be updated and used in the handoff between customer support, admin and dev teams. 

How do you use the Bug Tracking template?

Step 1: Create a summary.

Provide a short but complete summary of the bug. What is it? What steps must you take to reproduce it? How does it happen? Can you produce it over and over, or just the once? Include screenshots, the level of severity, categories, due dates, and assignees.

Step 2: Triage.

Once you know what you’re working with, decide which bugs to prioritize. Here’s a good rule of thumb: ask yourself whether this bug will affect your customers, and think about the potential impact it might have. The greater the likelihood that your customer will be affected -- and the greater the potential impact -- the higher the priority should be. Be transparent about the amount of time it will take to resolve a bug. Don’t be afraid to adjust this estimate as your team works on the issue.

Step 3: Ensure everyone is aligned.

As your team works to fix the bug, use Bug Tracking to keep everyone aligned and informed. Your team should know when a bug is being fixed, when it has been tested, and when you’re ready to ship. By keeping everyone aligned, you ensure the bug is fixed efficiently and safely -- and no one steps on each other’s toes.

Step 4: Ship it!

Once the bug has been fixed, you’re good to go. Deploy your code.

Step 5: Post-mortem.

Use the Bug Tracker to improve your code and your processes. Could you avoid this bug in the future? Could you fix these types of bugs faster? Could you work more smoothly? Did you need to involve those particular stakeholders, or were there redundancies?

Why is Bug Tracking important?

The software development lifecycle (SDLC) is like an ecosystem. To maintain a healthy, functioning environment, you have to keep track of your bugs. The Bug Tracking template empowers companies of all sizes to work cross-functionally, ship great products, and keep customers happy.

Connect and collaborate

Bug Tracking allows teams to collaborate -- even remote, distributed, international, and cross-functional teams. Bug tracking reduces miscommunications that might slow time-to-resolution, keeping everyone aligned while you work to implement a fix. The Bug Tracking template helps you build a centralized source of truth so the whole company is on the same page. Fix bugs and create documentation at the same time, so you can learn and iterate as you work.

Ship products on time and within budget.

For enterprise companies and startups alike, shipping products safely, cheaply, and efficiently is paramount to your business model. Bug Tracking allows you to assign priorities and allocate resources so nothing goes to waste. Whether you’re running a lean operation or looking to scale, the Bug Tracking template can help you do it.

Improve customer service. 

Bugs don’t just affect your code -- they also affect your customers. Depending on the severity of a bug, it can impact user experience or safety and seriously harm your bottom line. With the Bug Tracking template, you can easily assign priorities to bugs that impact your customers’ ability to interact with your site.

Manage stakeholders.

Bug Tracking enables stakeholders from across the company to collaborate in real time. Product teams, QA, and security teams can use Bug Tracking to review and catch bugs. By ensuring everyone is involved in the SDLC, you minimize the chances of experiencing a costly incident.

Gain insights.

Fixing bugs isn’t just about fixing one bug; it’s about making sure you don’t have to do it again. Bug Tracking is more than a checklist of bugs you’ve found and eliminated. Using the template, you can create a living encyclopedia of bugs that your teams can use to learn and grow. Keep track of data like platform issues, time to resolution, and the number of bugs reported. Then you can analyze these data to avoid costly issues down the line.

Bug Tracking Template

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Easy to use

Easy to use

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Built-in collaboration

Built-in collaboration

Invite your team members to collaborate on your new Bug Tracking template. Miro enables you to engage co-located and remote teams on a virtual whiteboard, without constraints.

Seamless sharing

Seamless sharing

Need to share your Bug Tracking template with others? Miro has multiple exporting options, like saving to PDF.

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